About me.

I’m a design leader based in Chicago with over a decade of experience designing and building digital experiences. Currently on the Merchant UX team at PayPal.

Marko Masnjak

My Story

I’m currently exploring growth opportunities for PayPal’s enterprise merchant segment. I partner with our UX research function to discover, concept, and prototype new experiences that leverage PayPal’s 2-sided network to unlock best-in-class commerce solutions.

Before merging into the PayPal design team, I was a Product Design Lead for Braintree, a former PayPal subsidiary. Before Braintree, I served in design leadership positions with dscout and Base (Acquired by Zendesk) during large growth periods for each company. Before that, I helped newly funded startups get their MVPs to market at Doejo, and designed print and digital things for Crate&Barrel, JAK Graphic Design, and freelance projects.

The focus of my work is empowering customers at the intersection of technology and design. I believe that delivering great experiences is a team effort, so I actively sit side-by-side with engineering teams, looking to them as partners in the design process and working closely together, even contributing to the codebase, to deliver solutions to the customer. My leadership style is personally casual yet professionally earnest with a "whatever it takes" attitude. I am known for close collaboration on teams I work with, bridging design, product, engineering, and business priorities to deliver delightful end-to-end experiences that solve customer needs.

I’m a dad to Evelyn and Alex, husband, dog lover, snow sculptor, wannabe Yooper, and weekend coffee enthusiast outside of my work life. I’m native to Chicago’s south side, where tavern-style pizza reigns supreme. I currently live in the Beverly neighborhood and spend summers in the north woods of Michigan, living the lake life.




Product Design Lead
2016 – present


UI Design Lead
2014 – 2016


Acquired by Zendesk
Lead Designer
2012 – 2014


Interactive Art Director
2011 – 2012


Interactive Design Consultant
2010 – 2011

JAK Graphic Design

Graphic Designer
2006 – 2010



Design Mentor

The Society of Typographic Arts

Interactive Director
2011 – 2015



  • Digital Product Design
  • UX Design
  • Visual Design
  • Prototyping
  • Experience Mapping
  • Service Blueprinting
  • Cross-Functional Collaboration
  • Product Thinking


  • React
  • SwiftUI
  • Ruby on Rails
  • Git

Get in Touch

I enjoy meeting new people, chatting about technology, and mentoring new designers in the field.